Refund policy

Last updated: September 9, 2026

We want you to receive the product you ordered in good condition. Please read this policy before placing an order.

CHANGE-OF-MIND RETURNS

We do not generally accept returns, refunds, or exchanges for change of mind, including cases where a customer no longer wants the product, selected the wrong color, or ordered the wrong quantity.

Please review the selected product, color, quantity, shipping address, and order details carefully before completing checkout.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, in the wrong color, in the wrong quantity, or otherwise different from what you ordered, please contact us at vezunaro@gmail.com as soon as possible after delivery, preferably within 7 days.

Please include:

- Your order number
- A clear description of the issue
- Clear photos showing the product, packaging, and shipping label

In some cases, we may request a short video or other evidence to verify the issue.

Once the issue has been reviewed and confirmed, the usual resolution is a refund to the original payment method.

PHYSICAL RETURNS

For confirmed damaged, defective, incorrect, or fulfillment-related issues, a physical return is generally not required.

Please do not send any product back unless we specifically provide written return instructions.

Do not discard the product or packaging until your claim has been reviewed, as additional evidence may occasionally be required.

LOST OR UNDELIVERED ORDERS

If your order appears to be lost or has not been delivered, please contact us with your order number.

We will review the tracking and logistics information with our fulfillment and shipping providers.

If the package is confirmed to be lost or undelivered, the usual resolution is a refund to the original payment method.

ORDER CANCELLATIONS AND CHANGES

Orders cannot normally be canceled or changed after they are placed because they may be submitted to fulfillment shortly after the order is received.

This restriction does not limit any rights that cannot legally be excluded, including rights relating to non-delivery or goods that arrive damaged, defective, or incorrect.

REFUNDS

Approved refunds are issued to the original payment method.

Processing times after a refund is issued depend on the payment provider and the customer's financial institution.

We are not responsible for delays caused by a bank or payment provider after the refund has been processed by us.

CONSUMER RIGHTS

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

CONTACT

For return or refund questions, contact:

Vezunaro
Email: vezunaro@gmail.com
Operated from Israel